The Hark app integration allows you to view Harks submitted by your customers in Kustomer. The content created by your customers will appear within the customer’s timeline as a new conversation, a Hark KObject and playable in an Insights Card.

Who can access this feature?

• Available to organizations on all plans

In this article

• Prerequisites
• Install the Hark app
• Set up Hark
• Test the integration

Prerequisites

Before starting this integration, you must have the following:

• A Hark account

• The link to your Hark submission workflow or the Hark JavaScript snippet installed on your site so that customers can create Hark video, audio or texts.

  • To find this information, simply login to Hark and click on the Workflows tab
  • In any row of the table, click on the

  

  • Click Embed Code to bring up the link or JavaScript snippet

You will need the following information to install, configure, and test the Hark app integration for your Kustomer organization:

Information from your Hark account

• Access to the Hark client dashboard
• Link to your Hark submission workflow or access to the page where the Hark JavaScript snippet is installed

Information from your Kustomer account

• Permissions to install an app in Kustomer